If you find an issue with the App software please see instructions below:
1. App software issue
If you find an App software bug/issue, it is important for us to understand if this is an issue affecting your device only or it is a more general software issue. If you are confident this is a more general issue please skip to section below.
If you are unsure please check by following the steps below:
1 Uninstall and reinstall the Appkettle software, then try and recreate the software issue. If the issue still remains please continue to the next step.
2 Reset your mobile device and then relaunch the Appkettle software. If the software issue persists, please continue on to the next step below.
2 Refresh Appkettle connection with Wi-Fi Router
1 Turn off your Appkettle and unplug it from power.
2 Open the Appkettle app on your iPad / iPhone / android phone and swipe to delete your device name e.g. ‘kettle’.
3 Delete the Appkettle app on your mobile device.
4 Turn back on your Appkettle.
5 Reinstall the Appkettle app and then repair/connect your Appkettle with your Wi-Fi network using the ‘add new device’ section in app.
6 Turn off Wi-Fi on your iPhone and with 3G/4G connected see if you have cloud symbol is stable in the Appkettle app for your device e.g. ‘Kettle’. If not please go to Wi-Fi troubleshooting here.
7 If 3G/4G connection is stable and your device name is solid in the Appkettle app no further troubleshooting is required.