Wi-Fi Troubleshooting

BT Home Hub 4, 5 and 6

Follow these steps to resolve connection problems with BT Home Hub. 

Step 1

 Start by pressing and holding the Wi-Fi button on your Appkettle for a few seconds so it starts to flash more quickly. If this does not happen, please contact us.  

Step 2: Update the kettle using the Hotspot Method – 3G/4G. 

  • Turn on two smart devices with 3G/4G (iPhones, Android Phones, iPad). 

  • On one device turn on the Wi-Fi hotspot then connect the other Wi-Fi device to this hotspot. Please Note: The Appkettle App to use on your iPad is in the supported ‘iPhone Only’ filter selection in the App Store. 

  • Once you are connected to the mobile hotspot, log in to the updated Appkettle App and pair the Appkettle with the hotspot’s Wi-Fi. 

  • Select your Appkettle from the ‘devices’ screen. This takes you to the Appkettle home screen and you should see a new Wi-Fi update message. If you don’t see this message, log out, log back in again and go to the Appkettle home screen.

  • Select ‘Upgrade’. Once you see the ‘success’ message log out of the app then immediately log back in and go to the settings section. Click into the ‘About’ section and make sure the ‘Kettle Version’ shows as 0.4.9. 

  • Disconnect from your temporary hotspot and repair your Appkettle using the App and your home router. 

  • If this isn’t successful, try Step 3. 

Step 3: Try Another Smart Device 

  • In rare cases, third party pre-installed app scanning software can affect the first time pairing of the kettle. Try connecting using another smart device (iOS/Android) before moving on to Step 4. 

Step 4: Split Wi-Fi Bands 2.4GHz and 5GHz 

  • Follow the steps shown on this link: https//goo.gl/kJL5tZ 

  • Once the bands have been split, connect your Appkettle to 2.4GHz. If this is unsuccessful continue to the next step. 

  • Try connecting the Appkettle to the 5GHz band. 


If both of these methods fail, continue to Step 5: 

Step 5: Change your wireless mode (Smart Home Hub only).

  • Check your wireless mode setting is set to 1. For the 2.4GHz band we recommend 802.11n mode and for the 5GHz band we recommend the 802.11AC mode.

  • Try to connect your Appkettle device.

If this is still unsuccessful, try Step 6. 

Step 6: Change your Wi-Fi Password 

  • Follow the steps shown on this link: https//goo.gl/Edy9rw 

  • Once your password has been changed, try to repair your Appkettle with the Wi-Fi network on both the 5GHz and 2.4GHz bands. 

If you still cannot get your Appkettle connected please contact us for further assistance. 

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© 2019 BY AppKettle

Appkettle’s journey began 5 years ago, amongst family and friends. While enjoying a good cup of tea together, the idea of putting the kettle on via a mobile phone sparked something... Read More...