We hope you enjoy using Appkettle. However we understand that sometimes a customer may change their mind and may wish to return an item. Appkettle takes customer satisfaction seriously. This Refunds and Returns Policy page is to ensure that you are fully aware of your rights and our obligations to you with respect to refunds and returns.
Changed your mind - Order placed?
If you change your mind before your order is dispatched, we may be able to cancel the order if you contact us immediately by phone. Please be aware that depending on the time of your order, items could be dispatched within a matter of hours. The sooner you are able to contact us regarding a cancellation, the more likely it will be that we can prevent your order from being dispatched and issue your refund immediately.
Changed your mind - Order received?
You’re in safe hands with Appkettle. We offer a 30 day money back guarantee. If you change your mind, you can return the product to us within 30 days, as long as it is unused and in its original condition (including undamaged packaging), and we will either exchange it or give you a full refund. You can choose to cancel anytime from placing your order up to the end of the 14 day period after you take possession of the goods (or in the case of a multiple order, the last part of the order). You must then send it back to us within a further 14 days, unused and with the original packaging. We aim to issue a refund by the 30th day after initial notification.
Please take reasonable care of the goods you are returning - if you fail to do so and this results in damage or deterioration, we will exercise our right to charge you for the reduction in value. Similarly, we will charge you for the reduction in value of any used goods.
Please make it clear when you cancel an order that you are cancelling under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
In the unlikely event of something proving faulty after Appkettle use, please advise us immediately so that we can issue a replacement or refund. After the 30 day period following receipt of your goods, refunds will not be issued, but we will be happy to issue spares and replacements within the item’s warranty period.
Please note that return costs are not pre-paid. Postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. It is the customer’s responsibility to cover the return cost of unwanted goods.
Please note you MUST contact us before returning an item to us. Upon contacting us you will be given full details on the best way to return an item to us. If you do not contact us before returning an item, there is no guarantee that we will be able to process your return and issue your refund or replacement.
You can contact our returns department at the times below.
Monday to Friday, 9:00AM - 17:00PM
or email us on firstname.lastname@example.org
This cancellation policy does not affect your legal rights.