Wi-Fi Troubleshooting

Other Routers

Follow these steps to resolve connection problems

Step 1

 Start by pressing and holding the Wi-Fi button on your Appkettle for a few seconds so it starts to flash more quickly. If this doesn’t happen, please contact us.  

Step 2: Update the kettle using the Hotspot Method – 3G/4G. 

  • Turn on two smart devices with 3G/4G (iPhones, Android Phones, iPad). 

  • On one device turn on the Wi-Fi hotspot then connect the other Wi-Fi device to this hotspot. Please Note: The Appkettle App to use on your iPad is in the supported ‘iPhone Only’ filter selection in the App Store. 

  • Once you are connected to the mobile hotspot, log in to the updated Appkettle App and pair the Appkettle with the hotspot’s Wi-Fi. 

  • Select your Appkettle from the ‘devices’ screen. This takes you to the Appkettle home screen and you should see a new Wi-Fi update message. If you don’t see this message, log out, log back in again and go to the Appkettle home screen.

  • Select ‘Upgrade’. Once you see the ‘success’ message log out of the app then immediately log back in and go to the settings section. Click into the ‘About’ section and make sure the ‘Kettle Version’ shows as 0.4.9. 

  • Disconnect from your temporary hotspot and repair your Appkettle using the App and your home router. 

  • If this isn’t successful, try Step 3. 

Step 3: Try Another Smart Device 

  • In rare cases, third party pre-installed app scanning software can affect the first time pairing of the kettle. Try connecting using another smart device (iOS/Android) before moving on to Step 4. 

Step 4: Is your Wi-Fi Enterprise security based? 

  • If it is, continue with Step 4. If not, go to Step 5. 

  • Appkettle is not designed for Enterprise grade Wi-Fi but there is a quick method for using this kettle within this type of set-up.

  • Purchase a Belkin N300 Wall Plug. This can easily be found online. 

  • Connect the Belkin N300 plug to your Wi-Fi Enterprise network. 

  • Repair your Appkettle with the Belkin N300. 

  • If this isn’t successful, continue to step 5

Step 5: Change your Router settings. 

  • Log in to your router via a web browser. You will find the web address, username and password on the label fixed to your router. 

  • Split the Wi-Fi bands by modifying the names of the 2.4G and 5G Wi-Fi networks. You can do this by adding 2G and 5G after each respective network type. Save the changes and repair the kettle with both networks. If this is unsuccessful try the following extra steps. 

  • Within the router settings adjust the channel widths to 20MGz on either Wi-Fi band if you have the option. Save the changes and repair the kettle with both networks. If this is unsuccessful try the following extra steps. 

  • If the option is available change the Wi-Fi modes. For the 2.4GHz we recommend 802.11n and 802.11 AC/N for 5GHz. Save the options and repair your kettle. If unsuccessful try the next step. 

  • In the security mode change the setting to WPA2 for both 2.4GHz and 5GHz. 

  • If this is unsuccessful, go to Step 6. 

Step 6: Change your Wi-Fi password.

  • Change your password in your router settings. 

  • Once the password has been changed, repair your Appkettle on both the 5GHz and 2.4GHz networks. 

  • If you still cannot get your Appkettle connected please contact us for further assistance. 

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© 2019 BY AppKettle

Appkettle’s journey began 5 years ago, amongst family and friends. While enjoying a good cup of tea together, the idea of putting the kettle on via a mobile phone sparked something... Read More...