Alexa

Troubleshooting Alexa

Please follow the steps below to effectively troubleshoot Alexa with your Appkettle correctly:

1

Check your device connection with 3G/4G

For Appkettle to work with Alexa reliably it requires a stable and continuous internet connection from your WiFi network. If you find that Alexa is working sometimes and not others, it will be due to the local network affecting Appkettle’s connection to the internet. To resolve this please see the information below.

1

First thing is to check if your router is affecting the connection of your Appkettle to the internet, log onto the Appkettle app using 3G/4G signal only (turn off WiFi). Your Appkettle should show the cloud symbol next to it’s name as per the first ‘3G/4G’ online image above.

If you have 3G/4G online please go to below.

If 3G/4G is offline please reset power (unplug/replug) on your Appkettle and try again.

If you have now got 3G/4G access please proceed to .

If you still don’t have 3G/4G please go to below.

2

If the cloud symbol is shown the app will automatically log you into your kettle homepage after a couple of seconds.
To check the reliability of the connection to the internet we will need to go back to the devices app page menu. To do this, please select ‘Settings’ and then ‘Devices’.

3

On the devices page, please watch the device icon and device name over a period of 2-3 minutes.

If your device name and icon do not change and stay solid black and connected through the 2-3 minutes, then the issue is not related to the WiFi or Internet connection to your Appkettle, but rather the linking of the Appkettle device name and the Alexa app.

Go to below.

If your device name and icon continually go grey or have no connection over the 2-3 minutes of your testing, then your local network is certainly affecting your Appkettle’s connection.

We recommend you go through WiFi troubleshooting here.

Then to go through below to resolve fully.

2

Refresh Appkettle connection with WiFi Router

1

Turn off your Appkettle and unplug it from power.

2

Open the Appkettle app on your iPad / iPhone / android phone and swipe to delete your device name e.g. ‘kettle’.

3

Delete the Appkettle app on your iPhone and iPad.

4

Turn back on your Appkettle.

5

Re-install the Appkettle app and then re-pair/connect your Appkettle with your WiFi network brand new using the ‘add new device’ section in app.

6

Turn off WiFi on your iPhone and with 3G/4G connected see if you have cloud symbol is stable in the Appkettle app for your device e.g. ‘Kettle’. If not please go to WiFi troubleshooting here.

7

If 3G/4G connection is stable and your device name is solid in the Appkettle app, now re-link your Appkettle to the Alexa App (to do this go to section 3 - Link to Alexa here) and try heating your Appkettle device to check if it is working correctly.

Got a stable 3G/4G signal but Alexa still not working? Please continue with steps 3 and 4 below.

3

Refresh Alexa via Amazon Website

1

From a desktop or mobile browser, navigate to alexa.amazon.com and log in using your Amazon account credentials.

2

Navigate to the "Smart Home" section.

3

Find the Appkettle smart home skill, and disable the skill.

4

Navigate to "Devices" and find your Appkettle e.g. “kettle”.

5

Click "Forget device."

6

Go to the "Skills" tab to find the Smart Home skill you just removed and click "Enable."

7

Follow the instructions to re-link your Appkettle.

8

Check your Appkettle is listed in the Alexa app with the correct name.

9

Next check your Appkettle is working with your new Amazon Echo devices.

Please continue to the next step if your issue hasn’t been fully resolved.

4

Check Software Link

1

Disable your Appkettle skill and then re-enable your skill

2

After Alexa has discovered devices check your appkettle device name is shown.

3

Next, select the device name and then go to ‘edit’ in the Alexa App. Check if the description name is the same as the device name.

4

Also on this page check that the device is enabled and not disabled, otherwise it will not work with Alexa.

5

If all software links are ok, please try and use the Appkettle skill again with your Alexa device, using the voice action e.g. “Turn on kettle” (substituting your device name in for ‘kettle’, if named differently).

6

If the Appkettle skill is still not working correctly try deleting the Alexa app and re-starting this process. In rare circumstances this helps with resolving unusual software errors affecting Alexa skill usage.

Good practice Tips - Changing device names.

When renaming your Appkettle device do this in the Appkettle app. Then re-discover it in the Alexa App. You rediscover in the Alexa app by selecting the symbol: then selecting:

If you gone through our troubleshooting guide and still need to get in touch please click the link below.