If you find an issue with the App software please see instructions below:
If you find an App software bug/issue, it is important for us to understand if this is an issue affecting your device only or it is a more general software issue. If you are confident this is a more general issue please skip to section below.
If you are unsure please check by following the steps below:
Uninstall and reinstall the Appkettle software, then try and re-create the software issue. If the issue still remains please continue to the next step.
Reset your mobile device and then re-launch the Appkettle software. If the software issue persists, please continue on to the next step below.
Turn off your Appkettle and unplug it from power.
Open the Appkettle app on your iPad / iPhone / android phone and swipe to delete your device name e.g. ‘kettle’.
Delete the Appkettle app on your mobile device.
Turn back on your Appkettle.
Re-install the Appkettle app and then re-pair/connect your Appkettle with your WiFi network brand new using the ‘add new device’ section in app.
If the software issue is unresolved from the steps above, we would need your help to report this issue to us with the information requested in the form below. Thank you.