The following instructions explain the standard and extended warranty for your Appkettle, please read carefully:
Your new Appkettle product comes with a standard 12 month guarantee and a 1 year fixed warranty, effective from receipt confirmation.
Your receipt or order number is required as proof of purchase date so it is imperative that you keep it safe.
This guarantee only applies if the item has been used solely for the use intended, and all instructions have been followed accordingly.
Please note this product is only for domestic use only and is not for commercial use.
Abuse of your product will invalidate the guarantee. Returned goods can only be accepted if repackaged properly within the original colour product box, and presented with the original receipt of sale/order number.
This does not affect your statutory rights.
Returned products must be cleaned and returned to us in as close to delivery condition as possible.
If your product develops a problem within the first 6 months of the standard warranty, we will pay all shipping costs to have it returned to us.
After 6 months the customer will be liable for the cost of returning the product to us.
We will then pay to have the repaired/replaced item shipped back to the customer.
If you wish to return your item for a full refund, you have the right to do so within the first 7 days.
For our returns policy please go to:
Customers are responsible for any taxes applied to our products when they are shipped outside of the EU.
All of our prices are inclusive of VAT.
Once a product has been returned to us, we will aim to repair or replace it within 30 days of receipt.
The guarantee does not cover any defect arising from improper use, damage, build-up of lime scale or repair attempts made by third-parties. Also, the guarantee does not cover normal wear and tear of individual parts.
To qualify and extend your standard warranty to 2 years (effective from your initial purchase receipt confirmation), please register (select ‘register’ at the top of this page) your Appkettle within 6 months of purchase:
This guarantee is in accordance to the same standard terms and conditions set out in the standard warranty.