WiFi Troubleshooting

Sky Q

To resolve your WiFi connection with the product please follow the steps in the order below:

1

Does the WiFi Button Flash Faster?

After holding and then releasing the WiFi button after a few seconds it should begin to flash quicker. If it flashes quicker please go to 2. If not please get in touch on our contact page.

Not connected? Please continue below

2

Upgrade the Kettle Version
Hotspot Method - Using 3G/4G

1

Using 2 smart devices (iPhones/Android/iPad), please use a smart device with 3G/4G and turn on it’s WiFi hotspot then connect the other WiFi device to this hotspot.

Please note: The Appkettle App to use on your iPad is located in the supported ‘iPhone Only’ filter selection in the App store.

2

When connected to the mobile hotspot, login to the updated Appkettle App and pair the Appkettle with the hotspot’s WiFi (temporary).

3

After connecting your Appkettle to the hotspot, select your Appkettle from the devices screen, it will take you to the Appkettle home screen and a new WiFi update message will be shown (If not please log out and back in again, then go to the Appkettle home screen).

4

Select ‘Upgrade’ and wait for WiFi update to complete, after the ’success’ message, please logout of the app and then back in, then quickly go to settings (top right icon) then to ‘about’ and make sure the ‘kettle version’ is now 0.4.9.

5

Once verified that the kettle version is 0.4.9, please disconnect from your temporary hotspot and re-pair your Appkettle using the App and your home router.

Not connected? Please continue below

3

Try another smart device

In rare cases third party pre-installed app scanning software can affect first time pairing of the product. It’s good practice to try connecting Appkettle using another smart device (iOS/Android) before moving onto the next suggested steps.

Not connected? Please continue below

4

Login to Router - Try Settings Change

1

Login to router - Please login using a web browser (e.g. chrome, safari) at the web address: http://192.168.0.1. Your Sky username is probably ‘admin’ and password is ‘sky’ - to make sure check the label of your router. Once logged in, go to step 2.

2

Split WiFi Bands - After logging into your settings page (see 1 above) go to ‘Wireless’ then 5GHz settings. Un-tick the ‘Synchronise 2.4G and 5G settings’. Then add a ‘ 5G’ on the end of your WiFi name in the 5GHz setting page (see below).

Then Apply the changes, next try to re-pair and connect your Appkettle device with your WiFi on both the 2.4G and 5G network selections. If unsuccessful please try step 3.

3

Security - Please log back in to your router settings page. Next go to ‘Wireless’ then select the ‘2.4’ and ‘5G’ network. Next in the ‘Security’ menu dropdown select ‘WPA2-PSK (AES)’ then press ‘Apply’. Try to re-pair and connect your Appkettle device on both the 2.4G and 5G network.

Not connected? Please continue below

5

Change your WiFi Password

1

This step is only used if all other steps have been tried and tested. Please follow the steps shown here: https://goo.gl/aHxovM

2

After changing your password, try to re-pair and connect your Appkettle device with your WiFi Network on both the 5GHz and 2.4Ghz networks.

Not connected? Please continue below

6

Please Contact Us