WiFi Troubleshooting

Linksys Velop

To resolve your WiFi connection with the product please follow the steps in the order below:

1

Does the WiFi Button Flash Faster?

After holding and then releasing the WiFi button after a few seconds it should begin to flash quicker. If it flashes quicker please go to 2. If not please get in touch on our contact page.

Not connected? Please continue below

2

Upgrade the Kettle Version
Hotspot Method - Using 3G/4G

1

Using 2 smart devices (iPhones/Android/iPad), please use a smart device with 3G/4G and turn on it’s WiFi hotspot then connect the other WiFi device to this hotspot.

Please note: The Appkettle App to use on your iPad is located in the supported ‘iPhone Only’ filter selection in the App store.

2

When connected to the mobile hotspot, login to the updated Appkettle App and pair the Appkettle with the hotspot’s WiFi (temporary).

3

After connecting your Appkettle to the hotspot, select your Appkettle from the devices screen, it will take you to the Appkettle home screen and a new WiFi update message will be shown (If not please log out and back in again, then go to the Appkettle home screen).

4

Select ‘Upgrade’ and wait for WiFi update to complete, after the ’success’ message, please logout of the app and then back in, then quickly go to settings (top right icon) then to ‘about’ and make sure the ‘kettle version’ is now 0.4.9.

5

Once verified that the kettle version is 0.4.9, please disconnect from your temporary hotspot and re-pair your Appkettle using the App and your home router.

Not connected? Please continue below

3

Turn on Guest Mode

1

Download and login to the Linksys App for iOS or Android.

2

Toggle Guest Access and Select a WiFi name and Password. Then select Save

3

Log out of the settings and connect your Appkettle.

Not connected? Please continue below

4

Try another smart device

In rare cases third party pre-installed app scanning software can affect first time pairing of the product. It’s good practice to try connecting Appkettle using another smart device (iOS/Android) before moving onto the next suggested steps.

Not connected? Please continue below

5

Please Contact Us