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© 2019 BY AppKettle

Appkettle’s journey began 5 years ago, amongst family and friends. While enjoying a good cup of tea together, the idea of putting the kettle on via a mobile phone sparked something... Read More...

 
Wi-Fi Troubleshooting

Virgin Superhub 3

Follow these steps to resolve connection problems.

Step 1

Start by pressing and holding the Wi-Fi button on your Appkettle for a few seconds so it starts to flash more quickly. If this doesn’t happen, please contact us.

Step 2: Update the kettle using the Hotspot Method – 3G/4G. 

  • Turn on two smart devices with 3G/4G (iPhones, Android Phones, iPad). 

  • On one device turn on the Wi-Fi hotspot then connect the other Wi-Fi device to this hotspot. Please Note: The Appkettle App to use on your iPad is in the supported ‘iPhone Only’ filter selection in the App Store.

  • Once you are connected to the mobile hotspot, log in to the updated Appkettle App and pair the Appkettle with the hotspot’s Wi-Fi. 

  • Select your Appkettle from the ‘devices’ screen. This takes you to the Appkettle home screen and you should see a new Wi-Fi update message. If you don’t see this message, log out, log back in again and go to the Appkettle home screen. 

  • Select ‘Upgrade’. Once you see the ‘success’ message log out of the app then immediately log back in and go to the settings section. Click into the ‘About’ section and make sure the ‘Kettle Version’ shows as 0.4.9. 

  • Disconnect from your temporary hotspot and repair your Appkettle using the App and your home router.

  • If this isn’t successful, try Step 3. 

Step 3: Try Another Smart Device 

In rare cases, third party pre-installed app scanning software can affect the first time pairing of the kettle. Try connecting using another smart device (iOS/Android) before moving on to Step 4. 

Step 4: Change Router Settings

  • Log in to your router at http://192.168.0.1. Your login and password details are on the label of your router. 

  • Go to ‘Advanced Settings’ then ‘Wireless’ followed by ‘Security’. Gove your 2.4 and 5G Wi-Fi different names then click ‘Apply’ to save your changes. 

  • Repair the Appkettle on both the 2.4G and 5G network. If this doesn’t work, try the next extra steps. 

  • Log back on to your setting page. Click into ‘Advanced Settings’ then ‘Wireless’ followed by ‘Wireless Signal’. In the 2.4Ghz Wireless Frequency area, select the ‘Channel Width’ menu and click on 20MHz. Click ‘Apply’ to save your settings before moving to the next step. 

  • In the ‘Security’ menu of that settings page select ‘WPA2’ and press save. 

  • Continuing under the 2.4G network, select the ‘Wireless Mode’ menu and select ‘802.11’ then ‘Apply’ to save settings. 

  • Repair the Appkettle on both the 2.4G and 5G network. 

  • If this is unsuccessful, go to Step 5. 

Step 5: Change your Wi-Fi password. 

    • Follow the steps at https://goo.gl/4q4LRJ 

    • Once the password has been changed, repair your Appkettle on both the 5GHz and 2.4GHz networks.